IT, Documentation, and Bookkeeping


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GroupWise

GroupWise is a messaging and collaboration platform from Micro Focus that supports email, calendaring, personal information management, instant messaging, and document management.

Andy understands GroupWise deeply having worked with(deployed and supported many instances) it since it was a part of WordPerfect Office, through the Novell years and now under the Micro Focus banner. If you need any help with your GroupWise system or are interested in having one installed, please contact us. One of our goals when working with your is to provide you with the skills needed to maintain your systems day-to-day yourself. We do not just come in and fix a problem and leave, we want to assist in expanding your skills to enable you to do a more effective job.

If you would like a health check of your current GroupWise deployment, contact us and we can schedule that for you. The health check can be done either on-site or as a remote session, whichever works best.
 

Below are resources we have developed to document our best practices and make them available to assist you with your system. You can use them yourself and/or you can engage us to assist you with your system.


Maintenance

Every system needs some level of care to keep them at running smoothly. While some vendors go the approach of forcing you to full data migration every few years, GroupWise works on the more holistic approach and incremental approach that allows for very high up-times. Even if you are planning on migrating to another system, having your GroupWise system tuned up can help make that process as smooth as possible.

The basic tool for this is called GWCheck and it has been a part of GroupWise since version 5.0. It runs as both a scheduled tool within the Post Office Agent, or can also be run as a standalone tool. The default jobs set on GroupWise helped some, but are far from complete as they do need to be scheduled to not interfere with what ever is your business's peak schedule as some of the maintenance can slow down the system some at the time they are run.
- setting up GroupWise Automated Maintenance
- checking your GWCheck logs
- Periodic maintenance (every 6 months or so) of "vacuuming" your GroupWise Mobility Service databases.

Troubleshooting

Even the best systems have issues that come up in our every changing and dynamic world. A big first step in troubleshooting a GroupWise issues is if it follows a specific User or is it any user on a given system. If it follows the user, then we are looking at using GWCheck to dig in, where as if it is any user on the PC, then some basic local maintenance is the starting point.
- GMS (Mobility Service) Troubleshooting

Management/Admin

While you can see who setup on your system via the GroupWise Administration interface, that doesn't tell you alot about them unless you really dig in. With GroupWise 2014 and up we can very easily get a list that you can pull into your prefered spread sheet and sort to your hearts content such as by last login, as per my published Cool Solution (backup copy).

To see who is on your system at the moment, point your web browser at your POA'sIP:7181 and under Status, select either/both C/S Users and/or Remote/Caching Users. This includes when they logged in, from where, and what client version they are running.

Do you know who is using up all that space? There are a few ways to get at that data with different granularity (mailbox size vs largest messages) as I've written up here. And if you need to limit how large a message users can send around, there are several points and ways to limit them.
 

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Last updated 2019-03-12
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