IT, Documentation, and Bookkeeping

You can engage use for a couple of hours, days, or over the long term. Let's see what your needs are and how we can help.

We help you answer such questions as...

• Are many of your company policies and/or procedures not documented or out of date?

• Many businesses have policies or procedure manuals that are sitting on a shelf or on the intranet that haven’t been updated for years. You may even have conflicting policies or documents which can also lead to major confusion for the end-users.

• Are system crashes/freezes a frequent occurrence?

• Are you looking towards meeting standards such as ITIL, ISO9000, Imagine Canada or any other standard/certification or compliance?

• Getting all the documents organized and ready for an application can be a challenge. Let’s sit down and go over what is needed to meet the standard and then work on setting up a plan to get everything done.

• Do you have systems that crash at the worst possible time?

• Are your end-users often asking the same questions?

• Why can’t I send a large email out? Now here is a question that a lot of email administrators hear over and over again. Do you have this answer documented and available to the end-users? Maybe what is needed is a FAQ on some of the questions that you get asked to help reduce the interruptions that you get to answer the basic questions over and over.

• Are your systems running slow and/or periodically unresponsive?

• Do staff often ask you what you are referring to?

• As an IT professional do you keep hearing that people don’t understand what you are talking about? Like a lot of people we get into the habit of using a number of abbreviations that we know what they mean but others may not. Let’s try and review some of the communication or documents and see if we can help reduce these complaints.

• Are you finding that you can't send/receive e-mail to/from some places (blocked) or e-mail is often delayed?

• Do your end-users complain about non-standard or lack of communications for system down time?

• Here is something that so many businesses deal with and that isn’t letting the end-users know about when the systems are going to be down for maintenance. It is always a good idea to give some lead time of when scheduled maintenance is going to happen so that everyone can plan for it. Sure, there are going to be times when there is an emergency system down but at least if you have let users know of scheduled down times they might be less likely to complain when the unexpected system down happens.

• Are you frequently running out of hard drive (storage) space? And don't know where it is all going?

• Do you have systems that require too much attention?

• Do you require short term IT or trainer staffing replacement (due to: illness, jury duty, training, transitioning. Up to and including IT Management)?

• We can assist you in meeting the needs of your business through providing you with some of the necessary skills that you are currently missing. There are times when you just need someone for a couple of days to assist in filling that gap and we may be able to help you out.

• You are required to train others as part of your role and uncomfortable doing it?

• Being uncomfortable about standing in front of others is something that a lot of us experience. How about going over some of the little things that might help you feel a little more comfortable the next time you have to do that training session. The problem might not be you but actually the material that you are training on.

• Would you like some help developing your training skills?

• Do you enjoy standing in front of a group of people and showing them the newest and greatest tools but don’t feel confident, maybe just spending a little bit of time going over some of the key ideas might help you overcome some of these challenges. We can sit down with you to discuss how you train and maybe give you come ideas on how to make the training a little easier for you and also fun for the students.

• Do you feel overwhelmed with the general bookkeeping (paying bills, receivables, invoicing, etc.) for your business?

• Trying to run a business as well as keep all of your general bookkeeping up to date can be a challenge at the best of times. Being able to either take some of these away from you or show you some quick tips to help meet your needs could help free up some of your valuable time.

• Is your website missing some content and you don't know how to say it?

• The blank page can be something that we all deal with and just sitting with someone to get you over this might be what you need. Be it helping with the content or helping organize what you have these are some of the options that we can sit down and discuss with you.

• Are you preparing for any compliance audits or want to check how your data is secured, protected and available to those who need it versus those who don't?

• Do you need someone to help you set-up your accounting software and then let you do as much or little of the work yourself?

• We would be there to help you get up and running and there to support you when you had questions.

• Do you know what your network is up to? Can you hear your systems crying for help?

• Network monitoring is how we can help you catch those issues before they cause you downtime. Even small businesses need to know what is going on with their network to ensure they have the available resources available to do their job.

• Is your anti-virus (anti-malware) working properly on all your devices, even the ones that are away from the office?

• Are some of your staff spending too much time on the internet on sites that are not needed to do the job? Do you even know where they are surfing to?

• Facebook, Instagram and all of those social media platforms are taking more of more time away from the businesses. Do you know where staff is surfing to during business hours and would you like some help getting that under control? Making sure that there are policies in place is the first place to start but then using some tools that are available might be what you need to get back those work hours for actual work.

If you have answered yes to any of these questions we may be able to assist you so contact us and let’s start that discussion.